PRICING All product prices on our site include VAT (where applicable) but exclude delivery fees. If VAT rates change between your order and dispatch, we’ll adjust the charge unless you’ve already paid. Payment is taken when your order is dispatched. Late payments may incur interest (2% above the Bank of England base rate).
PRODUCT DETAILS We do not manufacture the products. Colours and packaging may vary slightly from images. Always read product labels and usage instructions. Products may be updated due to legal or technical changes that don’t impact use.
ORDER PROCESSING & DELIVERY
- Orders placed before 4pm (Mon–Fri) are usually processed same day. Weekend/holiday orders are processed next working day.
- Delivery options and VAT-inclusive costs are listed on our site.
DELAYS If something outside our control delays your order, we’ll inform you ASAP. We’re not liable for delay-related losses. If the delay is significant, you may cancel for a refund.
CANCELLATIONS You have 14 days from receiving your order to cancel. Email us at info@antgo.co.uk or write to us at Unit A, Lysander Road, Croydon, CR0 4RT. Return the item within 14 days (at your cost unless stated otherwise). Keep proof of return. Only standard shipping will be refunded. Refunds are issued via original payment method within 14 days of receiving the returned item or proof of return.
If the item is used, damaged, or incomplete, we may reduce or decline the refund.
RETURNS Think something’s wrong? Contact us via our contact form or email with a photo and your preferred solution (refund or replacement). If valid, we’ll send you a prepaid return label and keep you updated.
WARRANTY We’ll repair or replace faulty items reported within 12 months (excluding misuse/wear & tear). Follow the returns policy to initiate this.
YOUR LEGAL RIGHTS You’re covered under UK law:
- 30 days: full refund if faulty
- 6 months: refund if can’t be repaired/replaced
- 6 years: partial refund if product fails prematurely
USE Our products are for home or home-office use only. Follow manufacturer instructions. Any changes to the product void the warranty.
CUSTOMS International customers may face customs taxes or duties. These must be paid by the buyer. Rules vary by country. Customs may inspect your parcel.
ENDING OUR CONTRACT We may cancel your order if you don’t provide necessary delivery access in a reasonable time.
LIABILITY We’re not liable for:
- Unforeseeable losses
- Delays due to events outside our control
- Losses due to misuse or business use
- Any non-compliance with foreign laws
We’re always liable for fraud, death, or personal injury caused by our negligence.
CHILDREN We do not sell to anyone under 18. Use of our site requires parent/guardian supervision for minors.
YOUR DATA We handle your personal data per our Privacy Notice (see our website).
COMPLAINTS & DISPUTES Have a concern? Write to our Managing Director at 1575b London Road, London, SW16 4AA or email us. You can bring legal action in UK courts or in your home country.
OTHER TERMS
- We may transfer our contract but will inform you.
- Only you and ANTGO LIMITED have rights under this contract.
- If any part is deemed invalid by a court, the rest still applies.